DAGING RANGUP KARI

Return & Refund Policy (Herochef)

We aim to deliver every order in excellent condition. If there’s an issue with your purchase, please contact us at herochefoodenterprise@gmail.com and we’ll review it promptly.

Eligibility

A refund or replacement is considered only for:

1. Wrong product sent (SKU/variant/quantity does not match the order).

2. Parcel/product received damaged (e.g., severely dented, torn, leaked/spilled, crushed, or otherwise compromised).

Requests not eligible include change of mind, incorrect selection by the customer, items opened/consumed, or damage caused by improper storage after delivery. Minor cosmetic scuffs on the outer box that do not affect product quality may not be considered damage.

How to Request

Email herochefoodenterprise@gmail.com with the subject line “Return/Refund – Order #” within 48 hours of delivery and include:

• Order number, recipient name, and delivery date

• Clear photo evidence, showing:

• The entire outer parcel

• The shipping label (tracking/AWB) clearly visible

• The inner packaging (padding/bubble wrap)

• Close-ups of the damage or the incorrect item

• (Optional but helpful) Unboxing video

Please retain the original packaging and product until we complete our review.

Review & Resolution

• We will assess your case and inform you of the outcome and next steps.

• If approved, we will provide one of the following:

• Replacement of the correct/undamaged item(s), or

• Refund to the original payment method.

• For approved cases due to our error or transit damage, return/re-delivery shipping costs (if any) will be borne by us.

• Refund processing times may vary depending on your bank/payment provider.

Important Notes

• Perishable snack items can only be accepted for review if they remain unopened and the issue is reported within 48 hours of delivery.

• We may request additional information if the initial evidence is insufficient to conclude the claim.

For any questions regarding this policy, please email herochefoodenterprise@gmail.com.

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Providing straightforward information about your shipping policy is a great way to build trust and reassure your customers that they can buy from you with confidence.